“Do they focus primarily on their clients’ needs?”
When we’re working on any project –large or small – Microtek is 100 percent dedicated to the client and the entirety of every project that comes through our door. Being that we are huge advocates for exceptional customer service, we ensure that our team will complete our customers’ project(s) in a timely manner while reaching their every need and project goal.
Our entire process at Microtek helps us evaluate and assess every requirement and specific demand of our client. We always offer our customers with a free consultation and estimate of their project prior to production while closely discussing every step and element of the project to carefully choose the best options for our clients.
Each client and their requirements are unique and different and we fully understand that. Our initial consultation not only allows us to evaluate our clients’ projects, but it helps us to get to know our client better on a personal and professional level. We’re a smaller company, but we benefit from that with our intent focus on a specific client.
Once we’ve completed our initial consultation, we delegate certain areas of expertise with each task assigned. We discuss which parts of the projects – if any – should be outsourced for any special or additional service needed. We always work within our clients’ timeline to make sure we’re carrying out each task efficiently and responsively. At Microtek, we firmly believe that the proper technology to complete every client request is a must as well. Our team spends a lot of time researching current technology that offers the right solution for every specific job that we attain. We also offer our pickup and delivery services of records so that our clients don’t have to take any additional time out of their days. Our clients’ records are never outside the hands of a Microtek employee.
Our exceptional staff is also taught to give our clients ongoing statuses of their project and be open to any questions the client may have at any time during the process. We’re here for you every step of the way and have the clients’ best interest in mind the entire way through. Call us today to set up a free consultation and learn how Microtek can help you with any special project.